Factory Machine Inspector

Department: Service

Location: Stanley/Charlotte, NC

Reports To: Service, Training, & Warranty Manager

Posted On: September 9, 2024

ABOUT SENNEBOGEN

Established in America in the year 2000, SENNEBOGEN LLC quickly became a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, barge and port operations, log-handling, transfer stations and waste facilities.

A growing network of SENNEBOGEN distributors throughout North and South America provides expert support in material handler applications and ongoing maintenance, repairs, parts, and service support.

Our 100,000 sq. ft. (9300 m2) facility near Charlotte (Stanley), NC is home to:

America’s largest inventory of material handler repair parts and major components
A dedicated training facility for hands-on instruction for parts and service technicians, operators, and sales consultants
Engineering services for customization of SENNEBOGEN equipment

Work for a dynamic industry leader who is dedicated to partnering with dealers to deliver the best service to end users.

DESCRIPTION

This customer-facing role acts as a SENNEBOGEN brand ambassador while inspecting SENNEBOGEN machines for end user customers. Responsibilities include inspecting machines, creating detailed reports, and representing SENNEBOGEN in a professional manner.

RESPONSIBILITIES

Strategically schedule inspections to maximize inspections across a territory (e.g., visit multiple locations in/near the target inspection location)
Utilize tools to obtain critical feedback from dealers and customers during visits
Promote the SENNEBOGEN brand by providing marketing materials to dealers and end users
Coordinate all travel arrangements including air, hotel, car
Contact dealer product support staff to coordinate scheduled visits with end users
Perform complete machine inspections covering operational and wear/tear points of view
Inform dealer/customer of any safety concerns
Create reports with information and pictures from each inspection
Send inspection reports to responsible parties of both dealer and end users
Attend training classes annually to continually develop skills

QUALIFICATIONS/REQUIREMENTS

A great understanding of heavy equipment in all phases
Demonstrate a professional customer-centric attitude at all times and interact with individuals at all levels from mechanics to management
Excellent prioritization skills and an ability to make decisions quickly.
Highly motivated, detail-oriented, self-starter and demonstrated follow up
Excellent communications skills with proven ability to speak confidently and professionally in small and large group settings to internal staff and management and external customers as well as demonstrate strong written communication skills with the ability to write in a well-organized and concise manner
Excellent interpersonal skills with the ability to develop high-quality working relationships both internally and externally
Demonstrates high level of accountability and professionalism in all dealings
Excellent problem solving and analytical skills
Thorough knowledge of the MS Office Suite: Outlook, Excel, Word, and PowerPoint
Ability to work independently while coordinating activities with a variety of large teams
Strong planning and organizational skills including demonstrating the ability to manage multiple tasks and projects simultaneously in a fast-paced work environment
Nationwide travel is required, long distance and international travel as necessary (50-75%)
Must have a passport and clean driving record