Regional Business Manager

Department: Sales

Location: NE USA, PA

Reports To: Sales Manager

Posted On: March 20, 2024

Established in America in the year 2000, SENNEBOGEN LLC quickly became a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, barge and port operations, log-handling, transfer stations, Tree care, and waste facilities.

A growing network of SENNEBOGEN distributors throughout North and South America provides expert support in material handler applications and ongoing maintenance, repairs, parts, and service support.

Our 100,000 sq. ft. (9300 m²) facility near Charlotte (Stanley), NC is home to:

America’s largest inventory of material handler repair parts and major components
A dedicated training facility for hands-on instruction for parts and service technicians, operators, and sales consultants
Engineering services for customization of SENNEBOGEN equipment

Work for a dynamic industry leader who is dedicated to partnering with dealers, ASPs, and end users and to deliver the best service to end users.

DESCRIPTION

The Regional Business Manager ensures continued sales growth in an assigned region for all SENNEBOGEN products. All aspects of field-based customer service including; customer and dealer relationship development, problem solving, written and oral communication, territory management, sales training and product demonstration. This position will collaborate with Industry Specialist roles.

RESPONSIBILITIES

Provide pricing and availability to dealers, ASPs and, end users through various communication methods
Process orders and communicate expected delivery date
Assist dealers, ASPs, and end users with returns, shipping issues, or discrepancies with parts
Provide technical information regarding part inquiries to dealers
Communicate and work effectively with all vendors
Maintain a high level of customer service internally and externally
Work with Parts team to make the department more efficient and profitable
Read catalogs, software programs, and other sources as needed to determine the dealer’s part number needs
Process internal and external dealer orders
Maintain records of all correspondence with dealers
Remain current on product and industry changes through reading and training
Assist in annual inventory, excess inventory returns, properly identifying and cataloging returns
Demonstrate willingness to be flexible in scheduling
Perform other duties as required by management
Work through daily responsibilities and tasks in a professional and accurate manner
Answer questions from dealers and internal customers
Physical requirements for this position include, but are not limited to scaling, climbing, lifting 50 pounds, and
bending

QUALIFICATIONS

5+ years’ experience in a customer facing role
5+ years’ experience in territory management
5+ years’ experience in distribution sales (rental channels and dealerships)
5+ years’ experience in commercial or industrial sales, (construction industry experience a plus)
Strong customer service skills and focus
Bachelor’s degree is desired, particularly in the areas of business or engineering, but not necessary. Equivalent work experience may be accepted
Demonstrated knowledge of principles and practices in building new business, product marketing and sales
Proven knowledge in the areas of sales management, forecasting and supply chain fundamentals
Direct equipment sales, dealership and/or national account sales experience
Proven sales performer with excellent negotiating skills
Highly motivated, detail-oriented, self-starter and demonstrated follow up
Excellent verbal communications/presentation skills with proven ability to speak confidently and professionally in small and large group settings to internal staff and management and external customers
Excellent written communication skills with the ability to write in a well-organized and concise manner
Excellent interpersonal skills with the ability to develop high-quality working relationships both internally and externally
Demonstrates high level of accountability and professionalism in all dealings
Excellent problem solving and analytical skills to develop sales strategies
Thorough knowledge of the MS Office Suite: Outlook, Excel, Word and PowerPoint
Ability to work independently while coordinating activities with a variety of large teams
Strong planning and organizational skills including demonstrating the ability to manage multiple tasks and projects simultaneously in a fast-paced work environment
Regional travel is required (80%), long distance and international travel as necessary
Must have a clean driving record