Parts Sales Administrator

Department: Parts

Location: Stanley, NC

Reports To: Parts Manager

Posted On: June 7, 2024

ABOUT SENNEBOGEN

Established in America in the year 2000, SENNEBOGEN LLC quickly became a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, barge and port operations, log-handling, transfer stations, Tree care, and waste facilities.

A growing network of SENNEBOGEN distributors throughout North and South America provides expert support in material handler applications and ongoing maintenance, repairs, parts, and service support.

Our 100,000 sq. ft. (9300 m²) facility near Charlotte (Stanley), NC is home to:

America’s largest inventory of material handler repair parts and major components
A dedicated training facility for hands-on instruction for parts and service technicians, operators, and sales consultants
Engineering services for customization of SENNEBOGEN equipment

Work for a dynamic industry leader who is dedicated to partnering with dealers, ASPs, and end users and to deliver the best service to end users.

DESCRIPTION

This position assists dealers, ASPs, and end users with quote requests, part number lookup, orders, and other various inquiries. This position requires correspondence with dealers, ASPs, and end users to ensure complete order fulfillment and satisfaction. Methods of communication include phone, email, fax, and dealer portal website.

RESPONSIBILITIES

Provide pricing and availability to dealers, ASPs and, end users through various communication methods
Process orders and communicate expected delivery date
Assist dealers, ASPs, and end users with returns, shipping issues, or discrepancies with parts
Provide technical information regarding part inquiries to dealers
Communicate and work effectively with all vendors
Maintain a high level of customer service internally and externally
Work with Parts team to make the department more efficient and profitable
Read catalogs, software programs, and other sources as needed to determine the dealer’s part number needs
Process internal and external dealer orders
Maintain records of all correspondence with dealers
Remain current on product and industry changes through reading and training
Assist in annual inventory, excess inventory returns, properly identifying and cataloging returns
Demonstrate willingness to be flexible in scheduling
Perform other duties as required by management
Work through daily responsibilities and tasks in a professional and accurate manner
Answer questions from dealers and internal customers
Physical requirements for this position include, but are not limited to scaling, climbing, lifting 50 pounds, and bending

QUALIFICATIONS

Strong customer service skills and focus
Excellent verbal, written, and documentation skills
General product and mechanical knowledge of heavy equipment parts
Ability to learn and retain specific information in a fast-paced environment
Ability to work within a team structure
Problem-solving and resourcefulness
Strong data and entry skills including use of Microsoft excel, Work and PowerPoint

ACCOUNTABILITY

Maintain daily activity and accomplish organization’s goals by accepting ownership
Ability to stay focused on work at hand without being prompted
Maintain a high level of professionalism during every contact with dealers and internal customers
Time and attendance
On call as required

WHY CONSIDER SENNEBOGEN?