ABOUT SENNEBOGEN
Established in America in the year 2000, SENNEBOGEN LLC quickly became a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, barge and port operations, log-handling, transfer stations and waste facilities.
A growing network of SENNEBOGEN distributors throughout North and South America provides expert support in material handler applications and ongoing maintenance, repairs, parts, and service support.
Our 100,000 sq. ft. (9300 m²) facility near Charlotte (Stanley), NC is home to:
- America’s largest inventory of material handler repair parts and major components
- A dedicated training facility for hands-on instruction for parts and service technicians, operators, and sales consultants
- Engineering services for customization of SENNEBOGEN equipment
Work for a dynamic industry leader who is dedicated to partnering with dealers to deliver the best service to end users.
DESCRIPTION
The Service Administrator supports the service department by assisting with administrative tasks related to equipment service and repair. This role is ideal for someone looking to start a career in the heavy equipment or industrial services industry. Training will be provided to develop skills in service coordination, documentation, and customer support.
Key Responsibilities
Administrative Support
- Assist Service Manager with distributing service bulletin reports to dealers and customers
- Enter warranty claims into internal server and e-Emphasys and assist with creating and distributing credit memos
- Assist with creating and updating service work orders in e-Emphasys
- Enter service information such as labor hours, parts used, and job notes into the e-Emphasys system
- File and organize service records, inspection forms, and reports
- Other duties may be assigned by the Service Manager
Service Coordination
- Support the service team with day-to-day administrative needs
- Create follow up emails for any unresolved machine issue(s) with dealers and customers until issue(s) are resolved
Customer Support
- Answer incoming calls and emails related to service requests
- Distribute service-related phone calls to appropriate personnel via Zoom phone system
- Provide basic service updates to customers under the guidance of the service team
- Direct customer inquiries to the appropriate team member
Billing & Documentation
- Assist with preparing service invoices and paperwork
- Learn warranty and service documentation processes
Qualifications & Skills
Required
- High school diploma or equivalent
- Basic computer skills (Microsoft Office or similar systems)
- Strong attention to detail and willingness to learn
- Good communication and organizational skills
Preferred
- Previous office, customer service, or administrative experience
- Exposure to construction, mechanical, or industrial environments
- Interest in equipment, mechanics, or service operations
What We Offer
- On-the-job training and mentorship
- Entry point into the heavy equipment industry
- Opportunity for growth within service, parts, or operations
- Competitive pay and benefits
Working Conditions
- Office-based role with regular interaction with service technicians
- Fast-paced environment with changing priorities
WHY CONSIDER SENNEBOGEN?
- Strong compensation and benefits programs
- Incomparable industry reputation
- Team-oriented, inclusive work environment
EEO Employer / Vet / Disabled