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In-house Service Technician

Department: Service

Location: Stanley, NC

Reports To: Service Manager

Posted On: March 4, 2021

DESCRIPTION

In-house Service Technicians provide troubleshooting and repair support to customers and dealers from the SENNEBOGEN main office. This role supports customers at their most critical time. In-house Service Technicians help customers to minimize downtime.

RESPONSIBILITIES

  • Supports SENNEBOGEN dealers with issues and troubleshooting to help repair the machine via phone and email
  • Provides a detailed follow up email of the conversation to the dealer
  • Follows up on progress of repair
  • Connects end users to the appropriate dealer when necessary
  • Prepares kits to forward to dealers to resolve machine issues when necessary
  • Develops repair procedures
  • Demonstrate willingness to be flexible in scheduling
  • Perform other duties as required by management
  • Work through daily responsibilities and tasks in a professional and accurate manner
  • Attend company functions and meetings
  • Other responsibilities as assigned

 QUALIFICATIONS

  • Steadiness and accuracy are critical to the success of this position
  • Strong verbal, written, documentation skills
  • Strong data entry skills including Microsoft Word, Outlook, and Excel
  • Ability to learn and retain specific information in a fast-paced environment
  • Ability to work within a team structure
  • Problem-solving and resourcefulness

ABOUT SENNEBOGEN

Established in America in the year 2000, SENNEBOGEN LLC quickly became a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, barge and port operations, log-handling, transfer stations and waste facilities.

A growing network of SENNEBOGEN distributors throughout North and South America provides expert support in material handler applications and ongoing maintenance, repairs, parts, and service support.

Our 100,000 sq. ft. (9300 m²) facility near Charlotte (Stanley), NC is home to:

  • America’s largest inventory of material handler repair parts and major components
  • A dedicated training facility for hands-on instruction for parts and service technicians, operators, and sales consultants
  • Engineering services for customization of SENNEBOGEN equipment

Work for a dynamic industry leader who is dedicated to partnering with dealers to deliver the best service to end users.

WHY CONSIDER SENNEBOGEN?

  • Strong compensation and benefits programs
  • Incomparable industry reputation
  • Team-oriented, inclusive work environment

EEO Employer / Vet / Disabled


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